Student Grievance Redressal Cell

Students Grievance Redressal Committee SGRC

Grievance Redressal System is a vital part of any administration. It is the responsibility of the College Administration to provide a secure and contented environment to all its Staff and Students.

            As per the UGC guidelines (Gazette notification CG-DL-E-11042023-245095 dt 11 April 2023), a Student Grievance Redressal Committee (SGRC) has been constituted at Rajiv Gandhi Education Society’s Ayurvedic Medical College Hospital & PG Research Centre Ron. It aims to look into the complaints lodged by any student and redress it as per requirement.  Students can reach out to SGRC with their grievances, if any, regarding academic matters related to their study in the campus through an physical/online grievance form.

            The RGES AMC & H PG RC Students’ Grievances Redressal Committee will respond to grievances raised by students who are either presently enrolled or have previously been enrolled in one of the academic programmes offered by RGES AMC & H PG RC, or who are presently in the process of applying to such programmes. The Committee has been continuously striving to take the best efforts possible to create a harmonious and conducive atmosphere to everyone in question.

            Constitution of Students’ Grievance Redressal Committees (SGRC), as may be required to consider grievances of the students, with the following composition, namely:

1.  a) A Professor – Chairperson

2.  b) Four Professors/Senior Faculty Members of the Institution as Members.

3.  c) A representative from among students to be nominated on academic merit/excellence in sports/performance in co-curricular activities-Special Invitee.

  1. At least one member or the Chairperson shall be a woman and atleast one member or the Chairperson shall be from SC/ST/OBC category.
  2. The term of the chairperson and members shall be for a period of two years.
  3. The term of the special invitee shall be one year.
  4. The quorum for the meeting including the Chairperson, but excluding the special invitee, shall be three.
  5. In considering the grievances before it, the SGRC shall follow principles of natural justice. 
  6. The SGRC shall send its report with recommendations, if any, to the competent authority of the institution concerned and a copy thereof to the aggrieved student, preferably within a period of 15 working days from the date of receipt of the complaint.
  7. Any student aggrieved by the decision of the Students’ Grievance Redressal Committee may prefer an appeal to the Ombudsperson, within a period of fifteen days from the date of receipt of such decision.

Appointment, tenure removal and condition of service ombudsperson

  1. University shall appoint Ombudsperson for redressal of the grievances of students of the college.
  2. The Ombudsperson shall be a retired wise chancellor or retired professor having 10 year experience as a Professor State or Central Universities or former district judge.
  3. The Ombudsperson shall be appointed for a period of three year or until he/she attains the age of 70 year whichever is early from the date assuming office.
  4. The university may remove Ombudsperson from office on charges on proven misconduct or misbehavior.
  5. No order of removal of Ombudsperson shall be made experts after an enquiry made in this regard by a person not below the rank of retired judge. 

Functions of Ombudsperson:

The Ombudsperson shall hear appeals from an aggrieved student, only after the student has availed all other remedies provided under these regulations.

            While issues of malpractices in the conduct of examination or in the process of evaluation may be referred to the Ombudsperson, no appeal or application for revaluation or re- totalling of answer sheets from an examination, shall be entertained by the Ombudsperson unless specific irregularity materially affecting the outcome or specific instance of discrimination is indicated.

            The Ombudsperson may avail assistance of any person, as amicus curiae, for hearing complaints of alleged discrimination. The Ombudsperson shall make all efforts to resolve the grievances within a period of 30 days of receiving the appeal from the aggrieved student(s).

Functions of the Grievance Redressal Committee

  • To accept written grievances from students and staff related to the system.
  • To create and implement a mechanism to handle the reported grievances.
  • To forward the findings to the Management if necessary for further action.
  • To listen, record and scrutinize the grievances submitted to them by the Staff and Students and take necessary steps immediately.
  • To attend to the grievances based on the authenticity and gravity of the criticisms made.
  • To represent the grievances to the concerned section which may include maintenance, transport, academic, amenities etc.
  • To convene periodical meetings to discuss whether the grievances have been settled.
  • To make a follow-up of these matters at regular intervals till their final disposal.
  • To maintain strict confidentiality, if necessary.

Composition of  Students Grievance Redressal Cell


Sl No
PositionNameDesignationMobile number
 ChairmanDr. I B KotturshettiPrincipal & CMO+91 94482 36038
 MemberDr. J I HiremathProfessor+91 94485 51527
 MemberDr. H I TattiProfessor+91 78994 35789
 MemberDr. Shashikal B BaniProfessor+91 98869 69249
 MemberDr. Vinod S UllegaddiProfessor+91 99648 99434
 MemberMs. AnunehaStudent+91 8660699434

Tenure for the above students grievance redressal cell will exist form 24-09-2024 to 23-09-2026

PROCEDURE FOR REDRESSAL OF GRIEVANCES BY OMBUDSPERSONS AND STUDENT GRIEVANCE REDRESSAL COMMITTEES:

(i) On receipt of an online complaint, the institution shall refer the complaint to the appropriate Students’ Grievance Redressal Committee, along with its comments within 15 days of receipt of the complaint on the online portal.

(ii) The Students’ Grievance Redressal Committee, as the case may be, shall fix a date for hearing the complaint which shall be communicated to the institution and the aggrieved student.

(iii) An aggrieved student may appear either in person or authorize a representative to present the case.

(iv) The SGRC shall send its report with recommendations, if any, to the competent authority of the institution concerned and a copy thereof to the aggrieved student, preferably within a period of 15 working days from the date of receipt of the complaint.

(v) Grievances not resolved by the Students’ Grievance Redressal Committee within the time period provided in these regulations may be referred to the Ombudsperson of TIFR.

(vi) The Ombudsperson shall, after giving reasonable opportunities of being heard to the parties concerned, on the conclusion of proceedings, pass such order, with reasons thereof, as may be deemed fit to redress the grievance and provide such relief as may be appropriate to the aggrieved student

(vii) The institution, as well as the aggrieved student, shall be provided with copies of the order under the signature of the Ombudsperson.

(viii) The institution shall comply with the recommendations of the Ombudsperson.

(ix) The Ombudsperson may recommend appropriate action against the complainant, where a complaint is found to be false or frivolous.

4 Steps of Student Grievance Redressal Process:
    1. Students lodge their complaints by filing a Google form
    2. Verification of the Complaint
    3. Action Taken
    4. Information to the complainant on the redressal of the Complaint

STEP 1: LODGING OF COMPLAINT
Students are required to fill out the Student Grievance Form through either

STEP 2: VERIFICATION

  • On receiving the complaint, the Chairperson of the Student Grievance Redressal Committee (SGRC) will record and verify the complaint.
  • The student may request anonymity, in which case the student’s identity will not be revealed to anyone else.
  • The complaint should include details of the grievance, supporting evidence, and any attempts made to resolve the issue

STEP 3: ACTION

  • After verification of the complaint, the Department acts upon the complaint and takes the measures necessary to resolve the issue.
  • Convene the meeting of SGRC within 15 days of receiving the complaint to discuss those.

STEP 4: INTIMATING THE STUDENT

  • Once the complaint has been resolved, the student is informed about the outcome, and the complaint is considered closed by the Department.

CONFIDENTIALITY AND FAIRNESS:

The process will be fair and impartial, providing student, the part against whom the complaint has been made.

Throughout the grievance redressal process, the Institute maintain confidentiality to protect the privacy of all parties involved.